Papers

Studying Work

Session Chair: Carrie Rudman, U S WEST Advanced Technologies
Discussant: Karen Holtzblatt, InContext Enterprises, Inc.

Collaborative Tools and the Practicalities of Professional Work

Richard Harper, Rank Xerox Research Center; Abigail Sellen, Rank Xerox Research Center and MRC Applied Psychology Unit

Telephone Operators as Knowledge Workers: Consultants for Meeting Customer Needs

Michael J. Muller, U S WEST Advanced Technologies; Rebecca Carr, U S WEST Communications; Catherine Ashworth, Barbara Diekmann, Cathleen Wharton, U S WEST Advanced Technologies; Cherie Eickstaedt, Joan Clonts, U S WEST Communications

Ethics, Lies and Videotape...

Wendy E. Mackay, Rank Xerox Research Center